Creating clarity when priorities kept changing
Designing a high-volume government payment service under tight delivery constraints.
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Impact£591K paid to FE teachers
OrganisationDepartment for Education
WhenFeb 2024 - Oct 2024
Case studies
A look at 6 projects across UK government services - the messy middles, what I did in them, and what came out the other side.
Making complex information easier to manage
Designing a simpler way to manage changing financial arrangements throughout their lifecycle.
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FocusUser flows
OrganisationUKEF
WhenJan 2026 - Aug 2026
Bridging the gap between design and development
Running a ways-of-working session with developers that changed how design work gets structured, demoed, and trusted.
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Image from UX Republic
FocusWays of working
OrganisationDepartment for Education
WhenNov 2024 - Dec 2024
Turning a paper claims form into a service that works
Redesigning an 8-year-old digital replica of a paper form into a service built around caseworkers and providers.
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FocusAccessibility
OrganisationLegal Aid Agency
WhenAug 2022 - Feb 2024
Turning a year of deferred UX improvements into a prioritised backlog
Using a design optimisation approach to unblock stalled work at UKEF.
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FocusDesign debt
OrganisationUKEF
WhenJan 2026 - Aug 2026
Using analytics to challenge assumptions about a registration service
Used analytics to identify where teachers dropped out of National Professional Qualification registration, then worked with policy to test three funding-eligibility concepts.
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FocusAnalytics
OrganisationDepartment for Education
WhenNov 2024 - Dec 2025